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SUMMARY:QLD PD 2015
DESCRIPTION:Topic: Overseas Student Ombudsman \nGuest Speaker: Susan Grey\, Overseas Student Ombudsman \nDate:  Thursday 27th August 2015 10am – 12noon \nVenue: Griffith University Nathan Campus\, Room N78_1.12 (Sir Samuel Griffith Centre\, Large Seminar room 2) \nCost:  Free of charge for ISANA members\, $20 for non-members \nCatering: Morning tea will be provided \nRSVP: Friday 21st August by clicking on the Registration button below \n  \nSusan Gray bio: \nSusan Gray has worked in various roles for the Overseas Student Ombudsman and the Commonwealth Ombudsman since 2011. Prior to that Susan worked in various advocacy\, regulatory and legal roles in Australia and overseas. \nDescription of topic: \n\nRole of Ombudsman- what we see\, what we do and how we do it\nGood Practice complaint handling\nHow we resolve common complaint topics: course progress\, attendance\, refunds and fee disputes\, transfers between providers.\nCommon mistakes that we see\n\nOnline registration closed for more information please email qld@isana.org.au \n \n  \n 
URL:https://isana.org.au/event_calendar/qld-pd-2015/
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