Are all your provider staff aware of how to assess compassionate or compelling circumstances as required under the National Code?

The National Code requires education providers to assess compassionate or compelling circumstances in the following situations:

1. Standard 7 – a possible reason for a release
2. Standard 8 – an allowable extension of course duration
3. Standard 9 – deferment or suspension of enrolment

This workshop provides training on the ESOS framework to staff who are assessing student-initiated requests for release, requests to extend their allowable course duration or requests to defer or suspend their enrolment. This workshop explores the issues arising when assessing compassionate or compelling circumstances and what is considered acceptable documentary evidence.

Melanie Duncan is the Co-Founder & Principal of IEP Advisory. Melanie has 25 years’ experience in higher education with extensive expertise in international admissions; designing and implementing policies, procedures and processes within an ESOS/TEQSA framework; leading international-specific campuses for both universities and third-party providers; transitioning pathway students to higher education; and leading teams of international education professionals across all tertiary international student lifecycle administrative processes and wellbeing service delivery.