Branches  ›  Queensland

Queensland

Welcome to your ISANA Queensland Branch

The ISANA Queensland Branch represents a diverse and engaged network of professionals working across the international education sector, including schools, universities, government agencies, and private providers.

The branch supports members throughout Queensland, including metropolitan and regional areas, by fostering collaboration, knowledge-sharing, and professional connections. Members are united by a shared commitment to enhancing the experience, well-being, and outcomes of international students.

Through regular meetings and events, the branch provides a platform to discuss current and emerging issues, exchange best practices, and strengthen sector-wide responses to student needs.

New Members

ISANA Queensland always welcomes new members! For further information on ISANA Queensland branch please contact the Branch Committee.

Contact Queensland Branch

qld@isana.org.au

Professional Development

Branch Committee

President

Andy Ng

About Andy

Andy has spent the majority of his professional career in Brisbane working within the tertiary education sector and brings over 17 years of experience supporting both domestic and international students across private and higher education institutions.He currently serves as the Coordinator, IAAS, Accommodation and Settlement Services and Under 18 Supervision Program at Queensland University of Technology (QUT), where he leads strategic initiatives that enhance student welfare, compliance, and accommodation outcomes. His work focuses on supporting students through their transition to university life, with particular expertise in housing, settlement, risk management, and under 18 student supervision. He also oversees accommodation initiatives that support equity and access, including the Indigenous Australians Accommodation Scholarship (IAAS), ensuring culturally appropriate and secure housing pathways for eligible students.Having been an international student himself, Andy brings personal insight and cultural understanding to his leadership, enabling him to advocate effectively for student wellbeing and success. He is recognised for his collaborative leadership style, operational expertise, and commitment to delivering practical, student-centred solutions.Andy has been an active member of ISANA since 2014 and has served on the ISANA Queensland executive since 2018. He continues to contribute to the executive in his leadership capacity and remains committed to strengthening professional practice and sector collaboration across the international education community.

PD Coordinator

Heidi English

About Heidi

Heidi has worked hands-on with international students for over 15 years, supporting their complete student journey and beyond through strategic collaboration with Medibank University partnerships. Her career reflects a deep commitment to student wellbeing, authentic relationship building, and creating environments where students feel genuinely supported and empowered to thrive.

In her current role as University Partnership Coordinator at Medibank, Heidi collaborates closely with Queensland universities to enhance the international student experience, combining practical skills with heartfelt connection to deliver wellbeing-focused initiatives.

Outside of work, Heidi enjoys reformer Pilates, boxing, and hiking — and is currently on a mission to master home DIY (ask her about her “Heidi-fied” toolbox!). Church keeps her grounded, and she’s happiest when spending time with people and making sure everyone around her feels included and cared for. She believes kindness and grace are the keys to building genuine connection in life, at work &  community.

Get Involved

Pease contact us if you are interested in any of the following vacant committee roles:

  1. Vice President
  2. Communications / Engagement Officer
  3. Professional Development (PD) officer

ISANA Queensland welcomes new members from across the international education sector.

Ways to get involved include:

  • Becoming an ISANA member
  • Attending branch meetings and professional development events
  • Contributing to discussions and sector initiatives
  • Volunteering for branch activities or joining the committee

Members benefit from:

  • Networking opportunities
  • Access to professional development
  • Sharing knowledge and best practice
  • Contributing to sector advocacy and leadership

Key Initiatives / Projects

Professional Development

Delivery of regular branch meetings and workshops addressing emerging sector issues.

Organisation of full-day professional development workshops for members and prospective members.

Workshops & Training

Recent initiatives include workshops such as:

  • Critical Incident Management training
  • Scenario-based learning and policy development sessions

Peer Support & Sector Collaboration

Facilitate peer-to-peer support networks and provides opportunities to discuss casework, policy changes, and operational challenges

Partnerships

Collaboration with:

  • Educational institutions
  • Government stakeholders
  • Health and well-being providers (e.g. OSHC sector involvement via committee members)