Shields H¹

¹Edified, Melbourne, Australia, ²i-Graduate, Melbourne, Australia

The International Student Barometer (ISB) is a well-established method of evaluating and measuring international student satisfaction across a range of areas from the arrival and ongoing learning experience to social wellbeing.  Benchmarked globally, institutions in Australia and around the world gain a comparative picture of the experience they deliver against peer institutions, with the ability to measure improvements as well as areas of focus over time.  Insights across different nationalities and cohorts help institutions understand the differences and commonalities in what international students value the most in their experience, whether their expectations are met and how institutions can shape and design service delivery accordingly.

Using the ISB insights and turning them into meaningful actions to improve the student experience can be a challenge.  The data may be siloed within a department of the university or not shared widely. Often it is difficult to get a broader audience to listen to and engage with the findings, let alone know what actions need to be taken that will have an impact. Understanding why an institution is underperforming vis a vis its peers, or why the needle hasn’t moved despite successive surveys pointing to the same problem can be frustrating to student experience professionals.

This session will explore:

How to turn insights into action.

How to optimise and focus resource allocation to make positive improvements.

How student experience service professionals can advocate for necessary resources

Biography:

Hayley is a Partner in Edified and is a consultant to the higher education and international education sector in New Zealand and Australia. Over her career of several decades she has collaborated with international education providers, student organisations, government agencies, local governments and community groups.