Education providers who enrol international students are required to comply with the ESOS legislative framework. This framework consists of the Education Services for Overseas Students Act 2000 (ESOS Act), the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code) and the Education Services for Overseas Students Regulations 2019 (ESOS Regulations).
These regulatory obligations encompass the international student journey from marketing, recruitment, education agents, offer, acceptance, orientation and beyond. Ensuring satisfactory course progress, attendance and completion within course duration.
This session will examine the regulatory framework that governs international education in Australia. Participants will focus on the Code to gain a better understanding of what is required to be compliant across the student journey and what constitutes good practice.
Session content will be relevant to participants managing marketing and recruitment, offers and acceptance, orientation and transition, enrolment variation requests, monitoring course progress and complaints and appeals.
Presenters
Melanie Duncan and Danielle Hartridge, IEP Advisory
Mel and Danielle have been active contributors and keen observers of international education in Australia for over three decades. Their longstanding careers in international student compliance and support have led to a collective, values-based view that exceeding legislated minimum standards is overwhelmingly beneficial for international students and maximises their study experience in Australia. They believe that capacity building for staff is also a core requirement to achieve this objective.
Danielle and Melanie have been key contributors and supporters of international education in a professional and volunteer capacity. They are well-known and respected and have worked together in different capacities. It made sense to join forces to work with international education providers and professional associations to improve their compliance practices, policies and procedures. They believe in working with clients to meet and exceed minimum standards across the international student journey. Working together enables their collective experiences to uplift the quality of the Australian international education sector for the benefit of international students.
Format
- Online: via Zoom (link will be distributed on the morning of the session)
Date & Time
- Wednesday , 17 June 2026
- 1pm – 3pm AEST
Cost
- ISANA Members: $100
- ISANA Organisational Membership Additional Staff: $150pp
- Non Members: $200pp