Tabrum L1, Theyab Z
1Unsw, Sydney, Australia
Adapting to the Post-COVID Landscape: Enhancements to UNSW Under 18 Year Program.
This presentation highlights the changes made to the program to address the challenges faced by under 18-year students post-covid. The impact of financial hardship, accommodation shortages and the resumption of in-person onshore study required a reimagining of the CAAW and Under 18 Care Program model. The updated model attempts to balance student experience, return to compliance and mitigate risk for both UNSW and accommodation providers.
In the presentation we will give an overview of the changes we have seen in the student cohort as the market has expanded and how this has impacted on the management of the program. At the same time there has been an increase in non-compliant student behaviour specifically their adherence to the conditions of both their CAAW and accommodation. The changing behaviour has had a significant impact on resourcing which has required an update to the way students are monitored and supported. The under18s team has had to be innovative and develop systems and processes which keep students engaged while maintaining compliance with their CAAW conditions. As the cohort grows continuous development is essential to meet evolving student need and expectations.
Biography:
Louise Tabrum is the Lead, International Student Compliance at UNSW where they have worked for over 20 years with international students.